Most Common Claims
The results of a survey done by the Air Cargo Transportation Research Group in 2000 sent to 45 participants around the world from airlines, forwarders and shippers reveal that most of the claims made center on questions of adequate temperature management.
According to the study referenced above, most of the claims reported are concentrated in three main categories: Fruits, Fish and Seafood and Cut flowers. Combined together, these products represent about 40% of all claims. The following graph presents a detailed list of perishable commodities shipped by air forming the subject of claims. It is interesting to see that fresh fruits and vegetables are responsible for about 26% and ornamental products about 22 %. These products are the only perishables that generate heat as a normal physiological process. They are also the type of perishables that rapidly show visual damages:
Responsible for claims
Perishables Air Shipped |
% |
| Fruits |
17.1 |
| Fish & Seafood |
13.6 |
| Cut Flowers |
10.2 |
| Meat and Meat products |
9.1 |
| Vegetables |
9.1 |
| Frozen Foods |
7.9 |
| Potted Plants |
6.8 |
| Dairy Products |
5.7 |
| Florist Green |
5.7 |
| Other goods (Pharmaceutical included) |
14.8 |
Most Common Reasons
The causes for claims most frequently given during the survey were:
- the appearance of the products (33.3%) (color, texture, odors and bruises);
- decayed products (22.2%);
- damaged package (21.7%).
Other causes (14.8%) include melted refrigerant (ice and/or gel pack) in fish or pharmaceutical products; freeze damages to fresh products or freezing due to exposure to cold temperatures during winter.
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