Claims Procedure
Claims
The typical process of submitting a claim is as follows:
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Go through Claim Procedure and Explanation, evaluate whether damage can be claimed. |
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Send e-mail to marketer and claims department listing AWB no, kilograms, shipper, consignee |
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Download Claims Form, complete and attach all relevant information and quantification of claim. |
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You will receive a confirmation e-mail with reference number from MC claims department. |
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Monthly / Quarterly feedback can be obtained from claims department. |
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